Terms & conditions

Room to Move – Terms and Conditions

  1. Room to Move is a Personal and Confidential Service. Any Client’s details disclosed during the course of the work will not be disclosed to a third party.
  2. All costs will be discussed and agreed with the client before the work is undertaken.
  3. A deposit of £50 will be required from all clients prior to work commencing.
  4. Payment is requested at the end of each session. If the project is long term, an invoice will be raised weekly, with payment due in 7 days.
  5. We accept payment methods of Cash, Cheque or BACS.
  6. We are not VAT registered.
  7. We understand that sometimes a cancellation is unavoidable. However, if an appointment is cancelled within 24 hours and not re booked, this may result in the loss of deposit.
  8. The Client, nor Room to Move will be liable for any failure to carry its duties due to circumstances beyond its control, including fire, flood and adverse weather conditions.
  9. Room to Move is fully insured for Public Liability and Professional Indemnity.
  10. All items to be removed will be at the client’s discretion and consent.
  11. The Client is responsible for any items disposed of in the decluttering process or may choose to remove the items themselves or sell them on the internet or car boot, this will be the Clients responsibility.
  12. Depending on the volume of items to be removed, we can organise a skip hire, we may need notice for this, but payment must be made by the client. The skip hire remains the responsibility of the Client during the hire period.


Disclaimer Regarding Property

Whilst Room to Move undertakes to make reasonable efforts in providing advice and support in the decluttering process, ultimately, it is the Client’s decision whether to keep items or let them go.

Room to move can accept no responsibility for the actions the Client takes on the basis that advice or encouragement, or their consequences, whether this be at any subsequent or future date following consultation. The Client is responsible for any items disposed of in the decluttering process.

As Room to Move are not valuers of art or other items of special value or rarity, the Client acknowledges on engaging Room to Move that they, the client, accept responsibility for either keeping or letting go of any such items and seeking their own valuations.

At Room to Move we handle things with care. In case of accidental damage or loss, the Client acknowledges that Room to Move will not be held liable for any losses or damages caused in our engagement.